FAQ

A: Our frames and high quality lenses are designed with precision and craftsmanship. If for any reason you are not happy with your glasses you can return or exchange them within 14 calendar days upon receipt of your order. The date of receipt is mentioned in your tracking number and can be found in your order details.

To start the exchange or refund procedure, simply go to the order history page from your account page, or let us know. We will return your email upon receipt of your exchanges or returns request, and follow up the process with confirmation of acceptance or denial.

Before sending your glasses back to us, please check carefully if you are eligible for a refund. Extra charges may be incurred for return shipping if your refund is declined.

Glasses returned for exchange or return must meet the following criteria.

• unused and undamaged
• Glasses Gallery tag is attached to the frame
• in the original case

A: Please note the following.

• The cost of shipping for your purchases, as well as duties and sales taxes are non-refundable.
• All refunds are limited to the maximum value of the original order, and can be issued in the following methods.
  1. Store credit
  2. Your method of payment (referred to as cash refunds from hereon)
• For all cash refunds, there is lens servicing fee for prescription lenses
• For store credit refunds, you are eligible to receive 100% of the frame’s purchase price (excluding shipping fees).

Please read our Terms and Conditions for more details.

A: We usually process your exchange and refund within 3 business days after the item arrives at our office, but please allow up to 30 business days for the refund to show on your account due to varying processing time between payment providers.

A: Cash refunds

There is a lens servicing fee for all purchases with prescription lenses. Len servicing fee schedule is as follows.

All bundled lenses (ie. Free lens) - $50

Lenses that are purchased separately – 50% of the price shown on the invoice

Store credit

For store credit refunds, you are eligible to receive 100% of the frame and lens’ purchase price.

A: Every customer is limited to one exchange per purchase within the first 14 calendar days of delivery. If you are not satisfied with the exchanged product received, you can still get a refund. Any charges applicable to the eligible refund will be applied.

A: We typically do not offer extended return periods due to holiday clashes.

A: You simply need to pack everything back in one box and make sure the products are in merchantable condition.

• Item(s) must show no signs of wear, scratches or damage
• Item(s) should have Glasses Gallery tag attached to the frame, undamaged
• Item(s) must be in its original case

Please remember to follow all the proper procedures stated in our Terms and Conditions, contact us for more details. Any charges applicable to the eligible refund will be applied. Check carefully for refund eligibility for each frame as extra charges may be incurred for return shipping if your refund is rejected.

A: Our return address is as follows.

Glasses Gallery (SBKCIXIC)
19 Shea Way Suite 307, STE202RD
Newark, DE
19713

The above address is our main logistics hub that hosts our operation, distribution, warehouse, and customer center for all markets.

A: Before submitting a refund request, check carefully for refund eligibility as extra cost may be incurred for return shipping if your refund is rejected. Products returned for refund or exchange must meet all the following conditions.

• Unused and undamaged
• With Glasses Gallery tag attached to the frame
• In the original case

If a refund is declined, you will be responsible for the return shipping cost, and will be asked to pay in advance for the return shipping by providing the following along with your return shipping address.

• Your e-mail address registered with PayPal, OR
• If you do not have a PayPal account, a reachable e-mail address for communication purposes.

Your glasses will be sent back to the provided return address after your payment has been cleared.

A: All frames have a 365-day manufacturer’s warranty. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses. Your store credit will be in the amount of 50% of the amount paid for the item; this does not include the shipping cost. The coverage does NOT include accidental damage from handling or damage from normal wear and tear. Please note it is the customer's responsibility to return the glasses and provide us with the return shipping tracking information. Furthermore, a picture of the damage to the item is required for the warranty to be activated.

For Warranty on products purchased with Free Lens Promotion or a buy one get one free promotion, you are eligible for a store credit amounting to 25% of the subtotal of the product in question.

For questions regarding our Return Policy please contact us at return@glassesgallery.com.

A: We do not offer shipping to Canada. Our Canadian visitors should visit our Canadian affiliate site www.glassesgallery.ca for purchasing eyewear within Canada, where you have the extra option of choosing store pickup with extended warranty.

A: For a frame–only order, it typically takes 2 business days to prepare the order. Production time for prescription glasses depends on the type of lenses ordered. Single vision lenses typically requires 3 to 5 business days, while specialty lenses requires 5 to 7 business days. Please refer to our shipping page for details of countries, fees and shipping times.

A: Yes, our current partnering couriers ship to APO and FPO addresses via its standard shipping. Contact us if you need more details.

A: Yes, our current partnering couriers ship to Post Office Boxes addresses via its standard shipping. Contact us if you need more details.

A: All Prices stated on www.glassesgallery.com do not include shipment charges, or any related insurance and tax duties. Currently, only US destinations are exempt from taxes and duties. Please refer to shipping rates table for details of shipping rate.

A: That's very nice of you! You can simply enter the person’s address you want to send a gift to in the "delivery address" field while making an order.

A: Aside from shipping to the United States, we also ship to Australia, New Zealand, Asia, Middle East, all Europe, UK, Scandinavian, and African countries. However, Standard Shipping is only available to selective countries. For details, please refer to our shipping page. If you would like to order glasses online from Glasses Gallery, and cannot see the country where you live on the list, please contact us to check whether we can deliver to your location.

Glassesgallery.com does not ship to Canada. For shipping to Canada, please visit glassesgallery.ca

A: No import tax or duties will be applied for purchases shipped to USA

All purchases shipping to outside of US may be liable for customs and duties applied by the government of the shipping destination. Customers may be responsible for any charges and levies that may be incurred

A: Customers with US destinations are eligible for free Express Shipping for orders over $200 (excluding tax). All other customers are eligible for free Standard Shipping for orders over $200 (excluding tax). Please refer to this table for a full list of eligible countries under ‘standard shipping’.

When you place an order for both prescription and non-prescription products in one shopping visit at Glasses Gallery, you will receive one single package containing both products. Express delivery is also available for a nominal fee, and your package will arrive much faster. Click here for full shipping rates.

A: Glasses Gallery takes pride in being the destination for exclusive boutique and designer frames at the most competitive price. We also offer top quality prescription lenses that provide unparalleled functionality and safety. Our site features an auto Pupillary Distance (PD) measurement tool to help you gain a critical measurement for prescription lenses exactly when you need it or follow our DIY process to measure your own PD.

Customers may “Try On” our frames with 3-D Try On feature. It works like a real time virtual mirror, allowing customers to see how their favorite pair of glasses looks on them.

We also feature the widest variety of prescription glasses, sunglasses and sports glasses and pride ourselves on carrying frames which are not commonly found online, for both adults and children.

A: Our 3D try on feature currently works on Windows, Android devices including PC, tablet and mobile and iOS devices in Safari Browser only. If you are on our supported devices and experiencing problems, please contact our customer service and we will look into the issue for you.

A: Please make sure that the device that you are using is either link to or is embedded with a webcam. Please also make sure that you have turned on your webcam. Should the problem persist, please contact us to let us know the issue.

A: At Glasses Gallery, we only sell original and authentic products. For Lindberg frame owners, every pair is edged with a unique identification number inside its temple.

A: Yes! We carry a wide variety of prescription sunglasses and sports glasses. Please visit sunglasses or sport glasses pages to see the full collection.

A: We are happy to help you find the frame that you like! Simply contact us, and provide the frame model, color and size that you are looking for (and a frame image if you have one), then we will look into it for you. However, please note that some designer frames are unavailable for shipping to Asia, Europe and Scandinavian destinations. Brands include Pugnale and Lindberg eyewear.

A: We aim to be as flexible as possible for our customers, and we encourage you to let us know what parts you are looking for.

A: We pride ourselves as the online destination for eyewear. If there is any particular model (search model not brand) of eyeglasses of sunglasses that you are looking for and is not featured at Glasses Gallery, our merchandising team will always be there to source your favorite frames of choice.

All you need to do is to provide us with a specific model number. Once we manage to source the frames that you are looking for, with your approval on the quotation, we will send you a direct link from PayPal for payment authorization.

Just be reminded that no return or exchange will be accepted for any customized order – for both eyeglasses and sunglasses along with the prescription lenses ordered.

A: Most of the optical eyeglasses featured at glassesgallery.com have to be ‎ordered with prescription lenses, except for some of the Eyeglasses, Sunglasses and Sports Glasses collection, when click on Buy Now button, you can select NON-PRESCRIPTION option and add to cart.

What is the difference between titanium and stainless steel frames?

A: Titanium is a silver-gray metal that is 3 to 4 times stronger than stainless steel It is tough, lightweight and corrosion-resistant. Titanium frames can be produced in different colors and finished up nicely giving a clean, modern look.

Stainless steel frames is scratch resistant, lightweight, and still much stronger as normal steel. Stainless steel is readily available and reasonably priced.

Both metals work well for a wide range of frames.

A: Most of our frames in our site are with hinges, to be sure you can always ask us to confirm.

As a recognized leading lens specialist, we strive to offer a wide array of lenses to cater for our customers' optical needs from all walks of life. Check out our lens function pages for more details.

A: Of course! Here are your lens options.

A: Yes! For an extra $39, you can customize the lens color to your liking. Please be informed that you must provide a physical color sample for us. Sample can be shipped to

Glasses Gallery (SBKCIXIC)
2030 SUNSET LAKE RD, STE 202RD
Newark, DE
19702

A: For $10, we can provide an additional set of nose pads for any pair of listed glasses that comes with a nose pad. Please contact us should you wish to add additional nose pads to your order.

A: Based on your prescription needs, we have tailored the thinnest lens solutions. If you have a strong prescription (i.e. sphere power exceeding -4.00 to +4.00 range), you may want to opt for higher index lenses.

• Standard lenses – 1.5 index
• Thin Fit lenses - 1.61 index, 25% thinner than standard lenses for an additional $60.
• Optimal Fit lenses - 1.67 index, 30% thinner than standard lenses for an additional $90.
• Optimal Fit lenses - 1.74 index, 35% thinner than standard lenses for an additional $250.

A: Pricing is based on the different lens package you choose during the add lens process, before adding your glasses to cart.

Our standard clear lenses comes FREE for selected eyewear brands featured at Glasses Gallery

All our prescription lenses come FREE with the following value added coating functions and features

• FDA Impact resistant
• Scratch Resistant
• UV Protection
• Easy-to-clean technology
• Our premium anti-reflective coating which promotes optimal vision acuity

Please note that added lenses costs will incur if you select higher index, other lens functions, progressive or bifocal lenses. Progressive lenses are not available on all sport glasses at this time.

We are offering Free Lens Promotion on Progressive and Transitions lenses items under selected designer brand frames. Check here to view the frames collection

A: For eyeglasses, we offer:

• Computer digital block protection lenses
• Transitions light adaptive lenses
• Transitions Drivewear, engineered specially for drivers

For sunglasses, we offer:

• Fashion Color Lens
• Fashion Color Mirror Lens
• Polarized Lens
• Polarized Mirror Lens

For sports glasses, we offer:

• Fashion Color Lens
• Fashion Color Mirror Lens
• Polarized Lens
• Polarized Mirror Lens

A full overview of our lens offerings can be found here.

A: Glasses Gallery progressive lenses are developed with design optimization technology. Our progressive lenses provide superior optical, aesthetic qualities and optimum binocular vision at all distance. Glasses Gallery supply the best progressive that offers the highest quality of vision and maximum comfort to our customers.

A: We offer mineral glass in 1.8 and 1.9 index for those who are extremely nearsighted. The maximum supported prescription for 1.8 index lens is -20.00, and -24.50 for 1.9 index lens. Due to the inherent weight of the material, the lens will be heavier than plastic lens. The edge thickness is highly dependent on the frame size. We recommend selecting a smaller frame to reduce thickness.

A: Standard – 1.5 index (default selection)
Thin Fit – 1.61 index (+$30)
Comfort Fit – 1.67 index (+$60)
Optimal Fit – 1.74 index (+$100)

A: Night Vision Driving lens effectively filters glare from streetlights, light reflected off wet pavement, and on-coming traffic headlights. The lens is clear and colorless.

A: We offer the following lenses as well. The prices listed are additional prices, and further upgrades are available at an additional cost.

A: Sorry, we currently only offer Grey and Brown colors for Transitions.

A: What are your lenses made of? All our lenses are made of quality, strong, and light-weight materials. All our lenses come with 100% UVA / UVB protection as well as FDA standard impact resistant, easy to clear, premium anti-reflective and scratch-resistant coating. Based on your choices, you may upgrade your lenses with higher index or extra lens functions including

1. blue light filtering coating which is very helpful when working with computers.
2. Transitions adapt to the surrounding light levels by functioning like clear lenses indoors, and sun lenses outdoors.
3. Transitions Drivewear specially made for driving which tints even behind the windshield and cuts glare.

A: Yes, all of our lenses are impact resistant and satisfy FDA requirements

• First, blow off any particles or dust.
• Then, clean with lukewarm water, and use a nonabrasive neutral detergent to wash away any grease.
• Lastly, wipe them dry with a soft cotton or microfiber cloth.

Do not use paper products, abrasive cleaners, glass cleaners, or other solvents as these may scratch, weaken, or crack the lenses.

For sunglasses and sports glasses, make sure not to place sunglasses in the car or anywhere that has a high temperature as your lenses may overheat.

A: You can contact us for this special lens services. Please tell us the following information.

1. the frame details ( including Brand, frame material and let us know if is a used frame )
2. your prescription, the lens type and what index of lenses you want to prescribe

We shall then come back to you with our best quotation. I am sure you will find fitting lenses at Glasses Gallery make you save a lot.

A: We offer types of coatings:

• Anti-reflective coating enhances vision by reducing reflection and increase the transmission of light. It also helps make thick lenses look thinner.
• Easy to clean coating , a surface treatment makes the lenses easy to clean and water repellent
• Impact-resistant coating , provides excellent protection against shock and sudden impact
• Scratch-resistant coating is a thin film of hard coatings that is put on the surface of plastic lenses to improve its scratch resistance. It is added to protect against damage and prolongs lenses life.
• Blue light filtering coating blocks the blue light that is emitted by the sun and artificial light sources such as LEDs, computers, and smart phones. The blue light spectrum can be harmful to the eyes, especially the retina.
• UV coating is used to filter harmful UVA / UVB rays. All Glasses Gallery lenses have UVA / UVB protection.

A: Sure we do! After you pick your favorite frame, you can choose the bifocal or progressive to add the lens function you require, say, clear for daily use, digital block coating for heavy digital device user , Transitions , a pair for indoors and outdoors. For Progressive glasses, you can also add Transitions Drivewear.

We offer digital comfort design progressive lenses at Glasses Gallery which allows you easy to adapt to and enjoy the comfort of wearing progressive glasses right at the moment you put it on, but in some cases, you may need a short adaptation time.

A: All Glasses Gallery clear lenses come with standard anti-reflective (AR) coatings on both sides of each lens. Please contact us if you do not require the coatings or need just the scratch-resistant coating.

A: All Glasses Gallery lenses filter harmful UVA/UVB rays.

A: Click here to get the information as it contains a detailed diagram to better illustrate the content. If you need more details, please contact us and we will get back to you.

A: Click here to read more about it and find out.

A: We are a lens manufacturing expert with 28 years of lens production experience. Thanks to this experience, we are able to offer customized solutions for our customers. Glasses Gallery lenses surpasses the strict CE, FDA and ISO 9001:2015 standards with premium materials, high-tech polishing and durable lens coatings. Our ultimate aim is to best take care of your optical needs. We are the go-to destination for designer frames and high performance lenses.

A: Yes we do! There are a lot of lens materials and type of lenses not listed on our website, and we can tailor your lenses for specific needs. Please contact us for all available lens type, materials and color.

A: 1.5 index: Our standard lens which fits most frames and that your prescription power is within sphere -4.00 to +4.00 range

1.6 index: 25% thinner than 1.5 index standard lens

1.67 index: 30% thinner than 1.5 index standard lens

1.74 index: 35% thinner than 1.5 index standard lens

If you are choosing, rimless, half rim, thin-rimmed glasses or larger glasses, we recommend going one index higher than what you would normally pick so the lenses wouldn’t look too thick from the side.

A: Our lens materials are sourced internationally from reputable suppliers based in US, Australia, Japan, and Korea. Lens crafting and fitting is done in our hub in Hong Kong, which serves to all markets.

A: Glasses Gallery makes our own lenses and we do not rely on other brands. Our materials are sourced internationally from reputable suppliers.

A: We offer high optical quality plastic regular lenses with various functional yet easy to clean resin that blocks UV, resists impact, scratches, and prevents reflection. They offer all of the benefits of Polycarbonate lenses. We are also glad to confirm that all our lenses prescribed at Glasses Gallery meets all safety requirements set out by the FDA. However, should you wish to use PC lenses for your glasses, please contact us and we will fulfill your request. We are always happy to tailor lenses according to your specific needs and requirements.

A: Yes, you can and at no extra charge. But as a lens specialist, we recommend 1.61 Thin Fit, which comes impact resistant coating (making it 2 times stronger than standard plastic lenses) and offers much better optical quality.

A: Yes, we offer Trivex lens at USD 60. It comes in 1.53 index, and it is the toughest, the best impact resistant and the lightest lens material. For more information, please click here. Glasses Gallery Trivex lens are made from Trilogy from Younger Optic USA.

A: Since the thickness of our Trivex lens is 1.53 index, the maximum power range we can offer is within sph+4.00 to sph-4.00

A: Our lens meets all FDA safety requirements, and they are coated with an impact resistant coating layer for extra protection.

How do I know if my lenses are polarized?

A: Each pair of Glasses Gallery high-tech progressive lenses is tailor-made just for you . This means we go beyond your prescription to customize the progressive lens design to fit your eyes, your frame style and your wearing habits. When you order from us, our professional eye care consultants will review your prescription, and we will also ask you to send us a photo of you wearing your current glasses, so as to assess and calculate your facial parameters to deliver full vision potential, optimal visual performance and maximum comfort.

A pair of personalized progressive glasses offer optimal vision support for all distances, faster adaptation, all-around clear vision and minimizes the “swimming” effect which gives the floaty feeling like you are out at the sea. This is what Glasses Gallery progressive lenses provide.